Faster Investigations with Optimized Dashboard Load Times

A billing investigations team depended on a complex analytics dashboard to review flagged accounts daily. However, delays caused by large data volumes and query timeouts often forced the team to re-run queries—costing time and adding frustration. Scalence stepped in with a targeted optimization that trimmed unnecessary data and significantly improved load times.

Slow Dashboards Were Hampering Investigations

With high data volume and limited backend query optimization, the dashboard frequently timed out, especially when accessing historical account data. As a result, analysts had to rerun queries multiple times, delaying decision-making and increasing workload.

Scoped Query Optimization for Performance Gains

Scalence restructured the dashboard’s backend logic to focus only on recent transaction history—data most relevant to current investigations.

Key elements included:

• Scoped queries to limit data range (6–12 months)
• Removed non-critical historical data from default views
• Minimized backend load to prevent timeouts
• Enabled smooth rendering of visualizations on first attempt

Faster Dashboards, Smarter Investigations

Post-optimization, dashboards loaded almost instantly with no need for retries. This accelerated fraud reviews and allowed the team to handle more accounts with higher precision.