BA/BS degree preferred, leaning towards a technical or analytical program such as engineering or math. 2-3 years of prior experience of providing technical customer support for Cloud applications and web technologies. Familiarity with Salesforce is a must; SQL is preferred. Good to have knowledge CPQ/CLM. Strong analytical skills with detail-orientation and an innate ability to drive issues towards resolution.The ability to dig deep to identify recurring or unknown issues; and provide root-cause analysis.Strong customer support skills, and the intuitive ability to handle people well.Must have excellent verbal and wrien communication, including strong documentation skills. Must be a team player with a passion to learn and adapt to a rapidly changing environment