From fragmented research to slow design cycles, digital teams struggle to turn customer insights into experiences that perform. Scalence Digital Experience services solve this with evidence-led UX research, AI-accelerated design sprints, and customer journey platforms that deliver.
25:1
ROI through reduced rework and
cycle-time gains
77 NPS / 81%
CSAT
(above industry benchmarks)
97%
Support ticket deflection through
validated designs
Our global team of 11,500+ experts across 34 locations brings 15+ years of enterprise DX leadership to help you launch better,
faster-with clarity and confidence.
From insight to interface across products, marketing, and customer journeys-powered by AI accelerators.
Drive Confident
Decisions
Mixed-method studies with clear governance and repeatable artifacts. AI accelerators for data analysis, insight synthesis, and storytelling—de-risking product decisions with customer reality.
Transform Ideas into
Roadmaps
Structured workshops, rapid prototyping, and validation loops to turn business questions into prioritized roadmaps. Agentic AI prevents re-inventing past work and surfaces look-alike insights.
Elevate Marketing with
Personalization
Content management, digital asset management, and operations for modern customer journeys. AI-powered brand concierge, smart tagging, and personalization without compromising governance.
Produce and Personalize
Content
Emerging capability for AI-powered content creation, workflow automation, and personalization across channels-staying on-brand at enterprise scale.
AI accelerators embedded across UX research, design, and marketing workflows.
Data analysis, insight synthesis, presentation automation
Prevents re-work by surfacing look-alike findings from past research
Brand concierge, LLM Optimizer, smart tagging, content personalization
Marketing operations automation at scale
Our DX architects assess your current maturity and identify high-impact entry points-UX research, design sprints, or marketing platform optimization.
Each industry faces unique DX constraints. Select your sector to see how we solve them.
Inconsistent UX across apps causes drop-off
Decisions lack user evidence, causing rework
Journeys aren't personalized
HIPAA slows design cycles
Validate clinical workflows with mixed-method studies
Rapid prototyping cuts 25%+ rework
AI personalization with HIPAA governance
Responsive forms, e-sign, analytics for ops
Trading apps miss sub-second UX targets
High abandonment in digital banking flows
Generic experiences miss affluent clients
Regulatory docs slow digital launches
Validate latency workflows with evidence-led studies
Rapid prototyping reduces friction 25%+
AI-powered personalization at scale
Responsive forms, e-sign, analytics for ops
Technicians struggle with mobile tools
Plant floor operators can't find data fast
Vendors drop off due to poor UX
Compliance training has low completion
Evidence-led studies for field workflows
Rapid prototyping for industrial UX
Optimized portals with AI personalization
User-validated safety workflows
Multiple platforms create inconsistent experiences across brands and channels
Slow publishing, asset findability issues in consumer campaigns
Low conversion in e-commerce, omnichannel personalization gaps
CPG brand consistency lost in high-volume assets
Enterprise CMS consolidation (e.g., AEM migrations) with scalable content ops
AI-powered workflows reduce publish time (e.g., 5 days to 2.2 days)
Evidence-led insights, rapid prototyping for retail journeys
Smart tagging, AI accelerators for governed reuse
Complex portals for reporting, billing cause user errors
Outage reporting, account mgmt apps have high drop-off
Inconsistent sustainability messaging across sites
Mobile apps for technicians lack intuitive interfaces
Evidence-led studies optimize compliance journeys, reduce errors
Rapid prototypes, validation for utility apps
CMS unification, AI content personalization
Responsive forms, e-sign, analytics for ops
Frequent releases strain UX consistency
Customer portals overwhelm users
Roadmaps lack customer evidence
Internal tools slow engineering velocity
Evidence-led studies for high-velocity product cycles
Rapid prototyping + validation for SaaS UX
Structured prioritization with AI insights
AI-accelerated workflows for dev experience
Inconsistent UX across apps causes drop-off
Decisions lack user evidence, causing rework
Journeys aren't personalized
HIPAA slows design cycles
Validate clinical workflows with mixed-method studies
Rapid prototyping cuts 25%+ rework
AI personalization with HIPAA governance
Responsive forms, e-sign, analytics for ops
Trading apps miss sub-second UX targets
High abandonment in digital banking flows
Generic experiences miss affluent clients
Regulatory docs slow digital launches
Validate latency workflows with evidence-led studies
Rapid prototyping reduces friction 25%+
AI-powered personalization at scale
Responsive forms, e-sign, analytics for ops
Technicians struggle with mobile tools
Plant floor operators can't find data fast
Vendors drop off due to poor UX
Compliance training has low completion
Evidence-led studies for field workflows
Rapid prototyping for industrial UX
Optimized portals with AI personalization
User-validated safety workflows
Multiple platforms create inconsistent experiences across brands and channels
Slow publishing, asset findability issues in consumer campaigns
Low conversion in e-commerce, omnichannel personalization gaps
CPG brand consistency lost in high-volume assets
Enterprise CMS consolidation (e.g., AEM migrations) with scalable content ops
AI-powered workflows reduce publish time (e.g., 5 days to 2.2 days)
Evidence-led insights, rapid prototyping for retail journeys
Smart tagging, AI accelerators for governed reuse
Complex portals for reporting, billing cause user errors
Outage reporting, account mgmt apps have high drop-off
Inconsistent sustainability messaging across sites
Mobile apps for technicians lack intuitive interfaces
Evidence-led studies optimize compliance journeys, reduce errors
Rapid prototypes, validation for utility apps
CMS unification, AI content personalization
Responsive forms, e-sign, analytics for ops
Frequent releases strain UX consistency
Customer portals overwhelm users
Roadmaps lack customer evidence
Internal tools slow engineering velocity
Evidence-led studies for high-velocity product cycles
Rapid prototyping + validation for SaaS UX
Structured prioritization with AI insights
AI-accelerated workflows for dev experience
Trusted by 80+ Fortune 100 Enterprises for Digital Experience Leadership
Insight‑driven UX research and AI capabilities that reduce risk across every touchpoint
Well‑defined frameworks that turn digital strategy into governed, repeatable delivery
Proven playbooks for tech, retail, BFSI, energy deliver fast time-to-value
3,500+ UX Surveys
Driving evidence-led insights
500k+ Pages
Optimized websites and apps
4k Digital Forms
Streamlined experiences
400+ Findings
Actionable UX recommendations
100M Page
Views
High-traffic journeys
$180M Annual
Cost Avoidance
Proven ROI
Empowering enterprises to succeed through cloud innovation.
"Digital experiences have a funny way of revealing what’s working, what’s not, and where teams are compensating instead of progressing. That’s where we come in. We bring the right experts, take on the hard parts, and help our clients move forward with confidence."
Earl Moore,
Head of Digital Experience, Global
Explore expert insights on UX research, AI-accelerated design, and digital transformation across industries.
Gain a competitive edge with evidence-led DX roadmaps.
Scalence Navi
